Refund policy

Your satisfaction is important to us.  Lexalu offers 14-day Satisfaction Guaranteed Return Policy.  We will process a refund excluding shipping & handling charges within 14 days of original delivery date.  All returns or exchanges must be made within 14 days of original delivery date.  Returns that are received beyond this period of time will not be honored.  Here are the instructions for returning and exchanging an item.  Failure to provide accurate and complete information may delay the processing of your return.  We do not accept returns of customized items.  1): Request a Return Authorization Code by emailing service@lexalu.com with the order number, name of purchaser, item(s) to be returned as well as reason for return or exchange.  Please forward the confirmation email.  Return Authorization Code will be issued within 2 business days of your request.  2): In your return package, enclose a copy of the email, original packing list and the merchandise with all original tags.  Merchandise must be returned in its original and re-sellable condition. Please return authorized items in its original form and packaging. We reserve the right to reject returns that are used or altered or do not meet return conditions.  3): Label the package clearly with the Return Authorization Code.  Items returned without a Return Authorization Code will not be accepted.  Return should be mailed to: Lexalu.com, P.O. Box 274,  Murrysville, PA 15668. 

Please note, shipping and handling charges are non-refundable.   With no exceptions, all refunds are subjected to a 10% restocking fee, which will be applied to the price of the merchandise and taxes. Full refunds are only valid for defective items due to manufacturing defects or an error on our part.  Please return using an insured courier. Customers are responsible for the cost of returning the merchandise, and the shipping and handling in the case of an exchange.  Lexalu is not responsible for any freight charges or any items damaged or lost in transit.  It may take up to 10 business days to process your return once the return package is received. Allow 1-2 billing cycles for any credit to appear back in your account.  If you received free shipping on your purchase, we will deduct the shipping charges we had to incur to ship the products to you